Terms of Service

Last Updated: July 1, 2026

Welcome to PLANET CULTURE. These Terms of Service describe the rules and conditions for accessing and using our website, browsing our collections, and purchasing our products.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Website Use

By using our website, you agree to:

  • Provide accurate and complete information when placing orders.
  • Use our website only for lawful purposes.
  • Not attempt to interfere with website security, functionality, or operation.
  • Not copy, modify, distribute, or misuse website content without permission.

PLANET CULTURE reserves the right to restrict or terminate access for users who violate these terms.

2. Product Information

We make every effort to ensure that the information displayed on our website is accurate, including:

  • Product images
  • Product descriptions
  • Dimensions and specifications
  • Colors and variations
  • Prices and availability

However, slight differences may occur due to:

  • Different screen displays and settings
  • Photography lighting conditions
  • Natural variations between individual products

Minor differences do not affect the quality or intended use of the product.

3. Orders and Purchases

When you place an order with PLANET CULTURE, you agree to:

  • Provide accurate order and shipping information.
  • Provide valid payment information.
  • Review your order details before completing your purchase.

We reserve the right to:

  • Accept or refuse orders.
  • Cancel orders when necessary.
  • Limit quantities purchased.
  • Correct pricing or product information errors.

If an order is cancelled, we will notify you using the contact information provided.

4. Payment

All orders must be paid in full before processing.

Payments are securely processed through third-party payment providers.

PLANET CULTURE does not store or have access to your complete payment card information.

5. Shipping

Shipping and delivery are handled according to our Shipping Policy.

Delivery times may be affected by factors including:

  • Customs inspections
  • Weather conditions
  • Transportation delays
  • Third-party carrier services

PLANET CULTURE will make reasonable efforts to assist with shipping issues but cannot be responsible for delays caused by circumstances beyond our control.

6. Returns and Refunds

All returns, exchanges, and refund requests are handled according to our Refund Policy.

By purchasing from PLANET CULTURE, you agree to follow the conditions described in our Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Product descriptions
  • Website design
  • Written content

is owned by PLANET CULTURE or its respective rights holders.

You may not copy, reproduce, modify, distribute, or use any website content for commercial purposes without prior written permission.

8. Prohibited Activities

You agree not to:

  • Use the website for illegal activities.
  • Upload harmful code, viruses, or malicious software.
  • Interfere with website operation or security.
  • Collect personal information from other users without permission.
  • Infringe upon the rights of others.

9. Limitation of Liability

To the maximum extent permitted by applicable law, PLANET CULTURE shall not be responsible for losses caused by:

  • Uncontrollable shipping delays.
  • Website interruptions or technical failures.
  • Third-party service issues.
  • Improper use, handling, or care of products.

Customers are responsible for using products according to their intended purpose and any provided instructions.

10. Product Use and Care

Our products are designed for their intended purposes and should be used with appropriate care.

Customers should:

  • Follow product instructions when provided.
  • Handle products carefully.
  • Use products in suitable environments.
  • Follow any safety recommendations included with the product.

PLANET CULTURE is not responsible for damage caused by misuse, improper handling, or failure to follow product instructions.

11. Privacy Policy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to These Terms

PLANET CULTURE reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means you accept the updated terms.

13. Applicable Law

These Terms of Service are governed by applicable laws.

We will make reasonable efforts to resolve any disputes through friendly communication.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Store Name:
PLANET CULTURE

Email:
planetculture1223@gmail.com

Address:
Room 101, Building P22, Huanan International,
Pinghu Town, Longgang District, Shenzhen,
Guangdong Province, China