Shipping Policy

Last Updated: July 1, 2026

At PLANET CULTURE, we are committed to providing a safe, reliable, and efficient shipping experience for customers worldwide. This Shipping Policy explains our order processing time, shipping methods, delivery times, and related information.

1. Order Processing Time

All orders begin processing after payment confirmation.

Orders are usually processed within 1–3 business days.
Each product is carefully inspected and securely packaged before shipment.
Processing times may be extended during holidays, promotional events, or periods of high order volume.

2. Shipping Methods & Delivery Times

We offer the following shipping options for customers worldwide:

Shipping Method	Estimated Delivery Time
Express Delivery	4–7 Business Days
Standard Delivery	7–12 Business Days

Delivery times are estimates and may vary depending on destination, customs processing, local carrier conditions, weather, and public holidays.

3. Shipping Fees

Shipping fees are calculated based on your destination and selected shipping method.
Orders over $299 may qualify for free standard shipping.
Available shipping options and costs will be displayed during checkout.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become available after shipment.

5. International Shipping

PLANET CULTURE provides worldwide shipping services.

International orders may be subject to customs inspections, import duties, taxes, or other fees depending on the regulations of your destination country.

Any customs duties, taxes, or import fees charged by local authorities are the responsibility of the customer.

6. Packaging & Product Protection

Our products are carefully packaged to help ensure safe delivery, especially our decorative lighting products which require additional protection during transportation.

Each item is inspected before shipment.
Protective packaging materials are used to reduce the risk of damage during transit.
We make every effort to ensure your order arrives safely.

7. Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your shipping address, recipient name, email address, and phone number before completing your purchase.

If delivery issues occur due to incorrect or incomplete address information, any additional shipping costs may be the responsibility of the customer.

8. Damaged or Missing Packages

If your package arrives damaged, is missing, or has an unusual delivery status, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Order number
Photos of the damaged product
Photos of the package and packaging materials
Relevant shipping information

Our team will review the situation and assist you with the next steps.

9. Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Customs inspections
Severe weather conditions
Transportation delays
Local carrier issues
Holiday shipping periods

We cannot guarantee exact delivery dates affected by these circumstances, but we will assist in tracking and resolving delivery issues whenever possible.