Privacy Policy

Last Updated: July 1, 2026

Welcome to PLANET CULTURE ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

Full name
Email address
Shipping address
Billing address
Phone number
Payment information
Order details
Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Pages viewed
Website interaction data
Cookies and similar technologies

This information helps us improve our website performance, services, and customer experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling your orders
Arranging product delivery
Providing order updates and tracking information
Responding to customer inquiries
Improving our website, products, and services
Preventing fraud and protecting website security
Sending marketing communications when you have provided consent

3. Payment Information

Payments are securely processed through third-party payment providers.

PLANET CULTURE does not store or have access to your complete payment card information.

Payment providers process your information according to their own privacy policies and security standards.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties only when required to provide our services, including:

Shopify
Payment processors
Shipping carriers
Logistics providers
Order fulfillment partners
Email marketing service providers

These service providers only receive information necessary to complete their services.

We may also disclose your information if required by applicable laws, regulations, legal processes, or government requests.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember customer preferences
Improve website functionality
Analyze website traffic
Understand customer behavior
Provide better shopping experiences

You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

6. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your information may be processed through Shopify systems for purposes including:

Website hosting
Order processing
Payment processing
Security protection

Shopify handles your information according to its own Privacy Policy.

7. Marketing Communications

With your permission, PLANET CULTURE may send you emails regarding:

New products
Special promotions
Discounts
Brand updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We take reasonable measures to protect your personal information from:

Unauthorized access
Loss
Misuse
Disclosure

However, no online transmission method is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

PLANET CULTURE serves customers worldwide.

Your personal information may be transferred, stored, or processed in countries outside your country of residence depending on where our service providers operate.

We take reasonable steps to ensure your information remains protected.