Refund Policy

Last Updated: July 1, 2026

At PLANET CULTURE, we want every customer to have a positive shopping experience. If you are not satisfied with your purchase or encounter any issues with your order, please contact us and we will do our best to assist you.

1. Return Period

We accept eligible return requests within 30 days after the delivery date.

Return requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

The product must be unused and in its original condition.
The product must be returned with original packaging, accessories, and included materials.
The product must not show signs of use, damage, or modification.
Proof of purchase or order information must be provided.

All returned items will be inspected after they are received.

3. Non-Returnable Items

Returns may not be accepted in the following situations:

Products that have been used or installed.
Products damaged due to improper use, installation, or handling.
Products missing original packaging, accessories, or components.
Return requests submitted after the return period.

4. Damaged or Incorrect Items

Our products are mainly decorative lighting products and require careful handling during transportation.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your package.

To help us resolve the issue quickly, please provide:

Order number
Photos of the damaged product
Photos of the package and packaging materials
A description of the issue

We will review your request and provide an appropriate solution.

5. Refund Process

Once we receive your refund or return request:

We will review your request and confirm whether it meets our return requirements.
If approved, we will provide instructions for the next steps.
After the returned item has been received and inspected, your refund will be processed.

Refunds will be issued to your original payment method.