Contact Us

Welcome to PLANET CULTURE.

Thank you for visiting PLANET CULTURE. If you have any questions about our products, orders, shipping, returns, or any other concerns, our team is happy to assist you.

We are committed to providing high-quality decorative lighting products and a reliable shopping experience for customers worldwide.

Customer Support

For assistance, please contact us by email. Our support team can help you with:

Product questions and recommendations
Order status inquiries
Shipping and tracking information
Returns and refunds
After-sales support

Response Time

Our customer support team usually responds within:

1–2 business days

Please note that response times may be slightly longer during weekends, holidays, or periods of high order volume.

Order Support

When contacting us about an order, please include the following information:

Order number (if applicable)
Email address used for purchase
Product name
Detailed description of your question or issue
Photos or supporting information if needed

Providing complete information helps us respond and resolve your request more efficiently.

About PLANET CULTURE

At PLANET CULTURE, we believe lighting is more than a functional product — it is an important element that creates atmosphere, expresses personal style, and transforms living spaces.

We focus on bringing timeless decorative lighting designs to homes and interiors around the world, combining artistic details with practical everyday use.

Thank you for choosing PLANET CULTURE.